kn99 Privacy Policy

1  Introduction

This Privacy Policy ("Policy") applies to all individuals who use kn99's website and services. kn99 ("we", "our", "platform") provides a safe and transparent online betting and casino service for users in Bangladesh.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh, and by visiting our website — https://kn99.cam — you are deemed to have accepted the terms of this policy.

Our Terms and Conditions and Responsible Gaming Policy are also considered part of this Privacy Policy.

Personally Identifiable Information

When registering an account at kn99, we may collect the following information:

• Full name and date of birth (for age verification — no one under 21 may register)
• Email address and mobile number
• Residential address (as part of the verification process)
• National ID (NID) or passport number (where applicable)

Financial Information

To manage deposit and withdrawal processes, we may collect the following financial information:

• bKash, Nagad, Rocket, or Upay account numbers (to complete transactions)
• Transaction history and amounts
• Withdrawal request details

We do not store full payment card numbers or confidential bank account information.

Technical and Usage Information

Some information may be collected automatically while you use our platform:

• IP address and browser type
• Device type, operating system, and screen resolution
• Date, time, and duration of site visits
• Pages visited and links clicked
• Cookie and local storage data (see details below)

3  Why We Use Your Information

kn99 uses collected information only for the following legitimate purposes:

• Account Management: Providing registration, login, password recovery, and personalized account services
• Transaction Processing: Confirming deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• Identity Verification: Completing the KYC (Know Your Customer) process and preventing fraud
• Customer Support: Resolving user issues via live chat and email
• Platform Improvement: Analyzing user experience to improve service quality
• Security: Preventing unauthorized access, fraud, and illegal activity
• Responsible Gaming: Identifying unusual playing patterns and providing necessary support
• Marketing Communications: Sending relevant offers and updates subject to your consent

4  Sharing Information with Third Parties

kn99 does not sell your personal information or transfer it to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or Upay to complete transactions
• Technology Service Providers: Trusted partner organizations for hosting, cybersecurity, and platform operations
• Game Providers: Authorized software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe (only information necessary for game operations)
• Legal Obligations: Providing information in accordance with applicable laws in Bangladesh or lawful directions from government authorities
• Fraud Prevention: Relevant information to prevent money laundering or fraudulent activity

In each of the above cases, only the minimum necessary information is shared, and the relevant parties are bound by strict confidentiality agreements.

Technical Security

kn99 has adopted industry-standard security measures to protect your information:

• SSL/TLS Encryption: All data transfers on the website are secured with 256-bit SSL encryption
• Database Encryption: Stored sensitive information is kept in encrypted form
• Two-Factor Authentication: Two-factor authentication for additional account security
• Firewall and Intrusion Detection: Round-the-clock monitoring to prevent unauthorized access
• Regular Security Audits: Regular security audits to identify and address vulnerabilities

Organizational Security

Alongside technical measures, we also ensure data protection at the organizational level:

• Only authorized staff may access personal information
• All staff receive training on privacy and data protection
• All instances of data access are logged and monitored
• A rapid response plan is in place in the event of a security breach

However, transmitting information over the internet is not entirely risk-free — while we ensure the highest level of protection, absolute security cannot be guaranteed.

6  Use of Cookies

Cookies are small data files stored in your browser. kn99 uses the following types of cookies:

• Essential Cookies: Essential for maintaining login sessions and security protection — these cannot be disabled
• Functional Cookies: To remember your preferences (such as language settings)
• Analytics Cookies: For analyzing and improving platform usage

You can control or delete non-essential cookies through your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

7  How Long We Retain Information

kn99 does not retain any personal information beyond what is necessary. Retention periods are determined according to the following guidelines:

• Active Account Data: All relevant information is retained while the account remains active
• Financial Transaction Records: Retained for a specified period to meet legal and regulatory requirements
• Closed Account Data: Necessary information is retained for a specified period after account closure for fraud prevention and legal compliance
• Marketing Communications: Your information will no longer be used for this purpose as soon as you unsubscribe

After the specified period has passed, information is securely deleted or anonymized.

8  Your Rights Regarding Your Information

As a kn99 user, you enjoy the following rights:

• Right of Access: You may request to know what information we hold about you
• Right of Rectification: You may request correction of inaccurate or incomplete information
• Right of Erasure: You may request deletion of your information in certain circumstances (where no legal obligation exists)
• Right to Object to Processing: You may object to the processing of your information for specific reasons
• Right to Opt Out of Marketing: You may unsubscribe from marketing emails or messages at any time
• Right to Data Portability: Where applicable, the right to receive your information in a structured and readable format

To exercise any of the above rights, please contact our support team.

Age Restrictions

kn99's services are intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

If a minor attempts to create an account, we will reject the request and immediately delete any information collected. If a parent or guardian believes their child has registered on our platform, please contact us.

10  Policy Updates

We may update this Privacy Policy from time to time. For significant changes, we will:

• Display a clear notice of the changes on the website
• Notify registered users by email (where applicable)
• Update the "Last Updated" date at the top of the page

Continued use of the platform after the updated policy is published will be deemed acceptance of the new policy.

Privacy Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

Our privacy team generally aims to respond to your request within business days. For more information, see our FAQ page and Responsible Gaming Policy.